Shipping & Returns
Shipping is calculated individually for each
We offer Expedite Shipping on certain items. To find out more
United States - $1.25 flat rate
All other countries - $2.95 flat rate
The good news is that we offer FREE SHIPPING for orders of $29 or more.
How long does it take for an order to arrive?
Our standard shipping time is 7 - 14 business days. Although rare, it may take up to 2-4 weeks with processing time for shipments to arrive, depending on the product, holidays, or weather conditions.
Please allow 2-5 weeks for International delivery (due to custom rules for each country)
These are the default shipping time frames. Any change in shipping time will be noted on product details page.
Note: Since not all of our products are stored in one warehouse you will get a shipping confirmation email for every package shipped to you and you might get multiple packages per order.
Where do you ship to?
We ship worldwide.
Help! I Need To Change My Shipping Address.
If you have put down the wrong address or want to change the address please send us an email as soon as possible. If the order has already been shipped, we won't be able to change it.
I ordered multiple products but only received one of them. Please help.
Items from the same order are sometimes shipped in different packages to get them to you faster. Please do not worry. If the other items do not arrive within the our specified shipping time frame, contact our customer support and we’ll make sure you are taken care of!
Shipping During Holidays
Some holidays affect both shipping companies and suppliers. If your package is delayed on a holiday, this is most likely the cause.
Fees associated with customs/duties/taxes will be displayed during checkout if applicable. They are the sole responsibility of the customer.
We do not impose these fees. We simply are required by law to pass them to end user.
Any orders placed within 24 hours, are eligible for a cancelation before the order is processed.
Help my shipment didn't arrive!
Don't worry. We got your back! In the rare event that your package was lost in the mail or was incorrectly shipped to an address other than what you specified during checkout, we will look into it with the shipping company and reship one to you free of charge if verified lost or shipped incorrectly :)
Our policy lasts 30 days after receiving the products and the customer is responsible for shipping return fees. If 30 days have gone by since your received your products, unfortunately we can’t offer you a refund or exchange.
A return must be approved from our customer support team first and issue an RMA Number to you before sending back any items for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) :
1. Any item not in its original condition, is damaged or missing parts for reasons not due to Little White Stars error.
2. Customer has entered the wrong shipping details when making the order and the order has already been shipped out.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any promotional offers must be canceled within 24 hours of your order, before the order is processed. Free/promotional items are non-refundable once shipped.
Damaged items are for replacement, not due for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
All Gift Cards are final sale.
When you purchase a gift card from store, you will receive an email that contains a unique gift card code that they can use at checkout to redeem its value.